About the Topic:

Many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining. Yet, avoiding these people or situations can be worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity.  

People display difficult behaviors for a variety of reasons, often based on historical context from past experiences and situational context of what is happening in the moment. This module examines six primary disruptive behaviors, identifies what people say and do that indicate a specific attitude, and will help you apply a human relations approach to resolve issues.